Refund policy

Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unused, unworn, with tags (if applicable), and in its original packaging. You’ll also need the receipt or proof of purchase.

How to start a return

To start a return, please contact us at support@zanoid.shop with your order number and the reason for return.

Important: Returns must be authorized before sending any items back. Items sent back to us without first requesting a return will not be accepted.

Return shipping label / return shipping cost

We do not provide prepaid return labels. Customers are responsible for purchasing their own return shipping label and covering the return shipping cost.

We recommend using a trackable shipping service and retaining your tracking number, as we are not responsible for lost return shipments.

Return address

If your return request is accepted, you should send your return package to the following address:

Danny XuChengLong
6215 NE 92nd Dr
C/O BIL931
Portland, Oregon 97253
United States
Phone: 503-894-8090

Damages and issues

Please inspect your order upon reception and contact us immediately at support@zanoid.shop if the item is defective, damaged, or if you received the wrong item. We will evaluate the issue and work to make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, including:

  • Perishable goods (such as food, flowers, or plants)

  • Custom products (such as special orders or personalized items)

  • Personal care goods (such as beauty products)

  • Hazardous materials, flammable liquids, or gases

Unfortunately, we cannot accept returns on sale items or gift cards.

If you have questions or concerns about your specific item, please contact us at support@zanoid.shop before placing your order.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once your return is accepted, you can place a new order for the replacement item.

European Union 14-day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification.

As above, your item must be in the same condition that you received it: unused, unworn, with tags (if applicable), and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know whether your refund was approved.

If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please remember it can take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we’ve approved your refund, please contact us at support@zanoid.shop.