Warranty

Warranty

At ZANOID, we stand behind our products and quality. This warranty policy explains what is covered and how to request support.

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Warranty Coverage

ZANOID products include a 12-month limited warranty starting from the date of delivery.

This warranty covers manufacturing defects in materials and workmanship under normal use.

If a defect is confirmed during the warranty period, we will provide:
• A replacement product, or
• A refund (if replacement is unavailable)

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What’s Not Covered

This warranty does not cover:
• Normal wear and tear
• Damage caused by misuse, accidents, drops, or impact
• Water damage (unless the product is specifically rated waterproof)
• Unauthorized modification or repairs
• Damage caused by improper charging or use of non-approved chargers
• Lost or stolen products

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How to Submit a Warranty Request

Please email us at:
support@zanoid.shop

Include the following:
1) Order number
2) Product name
3) Description of the issue
4) Photos or videos clearly showing the problem

We typically respond within 24–48 business hours.

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Warranty Resolution

Once approved, we will:
• Provide troubleshooting steps if needed
• Arrange a replacement shipment, or
• Process a refund depending on the case

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Need Help?

Email: support@zanoid.shop

ZANOID — Reliable lighting for real-world use.