Shipping & Returns
Shipping & Returns
Thank you for shopping with ZANOID. We’re committed to providing fast, reliable shipping and a smooth return experience.
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Shipping Information
Shipping Locations
We currently ship to the United States.
Processing Time
Orders are typically processed within 1–2 business days (Monday to Friday).
Delivery Time
Most orders are delivered within 3–7 business days after processing.
Delivery times may vary during holidays or peak seasons.
Shipping Cost
Shipping fees are shown at checkout. Free shipping may be available on eligible orders or promotions.
Tracking
Once your order ships, you will receive a shipping confirmation email with tracking information.
Address Changes
Please contact us as soon as possible if you need to change your shipping address. If the order has already shipped, address changes may not be possible.
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Returns & Refunds
Return Window
We accept returns within 30 days of delivery.
Return Conditions
To be eligible for a return:
• Items must be unused and in the original packaging
• All accessories and included parts must be returned
• Proof of purchase is required
Non-Returnable Items
We do not accept returns for:
• Items marked as final sale
• Products damaged by misuse, water damage (unless stated waterproof), or unauthorized modifications
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 48 hours of delivery.
Include:
• Your order number
• Clear photos or videos of the issue
We will arrange a replacement or refund based on the situation.
Refund Processing
Approved refunds will be issued to your original payment method.
Please allow 3–10 business days for the refund to appear, depending on your bank or payment provider.
Return Shipping
• If the return is due to a defect or shipping damage, we will cover the return shipping.
• For other returns, the customer may be responsible for return shipping.
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Need Help?
Contact us anytime:
Email: support@zanoid.shop
ZANOID — Built for Outdoors. Ready for Emergencies.