FAQ
FAQ
Here are the most common questions about ZANOID orders, shipping, and product usage. If you need more help, contact us at support@zanoid.shop.
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Orders
Q: Can I cancel or change my order?
A: If your order has not shipped, we may be able to cancel or modify it. Please contact us as soon as possible.
Q: I entered the wrong shipping address. What should I do?
A: Contact us immediately. If the order has already shipped, changes may not be possible.
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Shipping
Q: Do you ship within the United States?
A: Yes. We currently ship to U.S. customers.
Q: How long does shipping take?
A: Orders usually arrive within 3–7 business days after processing.
Q: How do I track my order?
A: After your order ships, you’ll receive a tracking link by email.
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Returns & Warranty
Q: What is your return policy?
A: We accept returns within 30 days of delivery (items must be unused and in original packaging). Please see our Shipping & Returns page for details.
Q: Do your products have a warranty?
A: Yes. ZANOID products include a 12-month limited warranty.
Q: My item arrived damaged or defective. What should I do?
A: Contact us within 48 hours of delivery with your order number and photos/videos of the issue.
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Products
Q: Are ZANOID lights rechargeable?
A: Yes. Most ZANOID products are rechargeable and designed for long runtime.
Q: Can I use these lights for camping and emergencies?
A: Absolutely. Our lights are designed for outdoor use, car emergencies, garage work, and blackout situations.
Q: What charger should I use?
A: Please use a standard USB charger (5V). Avoid using unsupported fast chargers unless the product listing states otherwise.
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Contact
Still have questions?
Email: support@zanoid.shop