Privacy policy

TERMS OF SERVICE

OVERVIEW

Welcome to Zanoid! The terms “we”, “us” and “our” refer to Zanoid. Zanoid operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the “Services”). Zanoid is powered by Shopify, which enables us to provide the Services to you.

These terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”) describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy [https://zanoid.shop/policies/privacy-policy], and you also agree to comply with all applicable laws and regulations. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.

SECTION 1 - SERVICE SCOPE & ACCEPTANCE OF TERMS

1.1 Service description

Zanoid sells consumer products primarily for outdoor, camping, emergency, and utility use, including but not limited to portable lighting products, rechargeable work lights, flashlights, lanterns, and accessories (“Products”).

Unless otherwise stated on the product page:

  • We do not offer custom-made or personalized products.

  • Products are sold for personal or household use only.

  • International shipping may be available for selected destinations; availability, shipping cost, import duties, and delivery time vary by destination.

1.2 Acceptance of terms

By accessing our website, browsing content, creating an account, placing an order, or otherwise using the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms.

SECTION 2 - ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage.

To use the Services, including accessing or browsing our online stores or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all the information you provide in our stores is correct, current and complete and that you have all rights necessary to provide this information.

You are solely responsible for maintaining the security of your account credentials and for all account activity. You agree to keep your password and login information confidential and to notify us immediately of any unauthorized access or use of your account. You may not transfer, sell, assign, or license your account to any other person.

SECTION 3 - PROHIBITED USES

You may access and use the Services for lawful purposes only. You may not access or use the Services, directly or indirectly:
(a) for any unlawful or malicious purpose;
(b) to violate any international, federal, state, or local laws;
(c) to infringe upon or violate our intellectual property rights or the intellectual property rights of others;
(d) to engage in fraud, unauthorized transactions, or chargeback abuse;
(e) to transmit false or misleading information;
(f) to harass, abuse, insult, harm, defame, slander, intimidate, or discriminate;
(g) to upload or transmit viruses, malware, or malicious code;
(h) to scrape, spider, crawl, or use automated systems to access the site without permission;
(i) to interfere with the security features of the Services or attempt to gain unauthorized access.

We reserve the right to suspend or terminate your access to the Services if we believe you have violated these Terms.

SECTION 4 - OUR PRODUCTS

We have made every effort to provide an accurate representation of our products and services in our online stores. However, colors or product appearance may differ due to device type and settings.

We do not warrant that the appearance or quality of any products purchased by you will meet your expectations or be exactly as depicted.

All product descriptions are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit quantities offered to any person, geographic region, or jurisdiction.

SECTION 5 - ORDERS

When you place an order, you are making an offer to purchase. Zanoid reserves the right to accept or decline your order at its discretion. Your order is not accepted until Zanoid confirms acceptance. We must receive and process your payment before your order is accepted.

Please review your order carefully before submitting, as Zanoid may be unable to accommodate cancellation requests after an order is accepted.

In the event that we do not accept, make a change to, or cancel an order, we will attempt to notify you by contacting the e-mail, billing address, and/or phone number provided at the time of checkout.

Your purchases are subject to return or exchange solely in accordance with our Return & Refund Policy [https://zanoid.shop/pages/shipping-returns].

You represent and warrant that your purchases are for your own personal or household use and not for commercial resale or export.

SECTION 6 - PRICES, TAXES & BILLING

Prices, discounts and promotions are subject to change without notice. The price charged will be the price in effect at the time the order is placed and will be shown in your order confirmation email.

Unless otherwise stated:

  • Prices do not include taxes.

  • Shipping fees (if applicable) are shown at checkout before payment.

  • For international orders, customs duties, import taxes, or brokerage fees may apply and are the customer’s responsibility.

SECTION 7 - PAYMENT METHODS

We accept payment through Shopify’s supported payment systems. Available payment methods may include:

  • Credit/debit cards (Visa, Mastercard, American Express, Discover)

  • PayPal

  • Other local payment methods displayed at checkout (if available)

By submitting payment information, you represent and warrant you are authorized to use that payment method and approve the payment amount.

SECTION 8 - SHIPPING AND DELIVERY

We ship to the destinations shown at checkout. Shipping times are estimates only and are not guaranteed. We are not responsible for delays caused by carriers, customs clearance, weather, or events outside our control.

Risk of loss / title transfer

Once we transfer products to the carrier, title and risk of loss pass to you.

SECTION 9 - RETURNS, REFUNDS & CHARGEBACKS

Returns, refunds, and exchanges are governed by our Return & Refund Policy:
[LINK TO RETURN/REFUND POLICY]

We reserve the right to dispute chargebacks that we believe are fraudulent or inconsistent with these Terms (including “chargeback abuse”).

SECTION 10 - INTELLECTUAL PROPERTY

Our Services, including all trademarks, brands, text, displays, images, graphics, product reviews, video, and audio, and the design, selection, and arrangement thereof, are owned by Zanoid, its affiliates or licensors and are protected by U.S. and foreign intellectual property laws.

You may use the Services for personal, non-commercial use only. You may not reproduce, distribute, modify, or otherwise use our content without prior written permission.

SECTION 11 - OPTIONAL TOOLS

You may be provided with access to third-party tools. We provide access “as is” and “as available” without warranties. We are not liable for any harm arising from your use of third-party tools.

SECTION 12 - THIRD-PARTY LINKS

We may provide third-party links. We are not responsible for third-party websites, content, or services. Access is at your own risk.

SECTION 13 - RELATIONSHIP WITH SHOPIFY

[NOTE TO MERCHANT: This section accurately characterizes Shopify’s relationship with your store and should not be removed or modified.]
Zanoid is powered by Shopify, which enables us to provide the Services. However, sales and purchases are made directly with Zanoid. You acknowledge Shopify is not responsible for sales between you and Zanoid. You release Shopify and its affiliates from all claims related to your purchases.

SECTION 14 - PRIVACY POLICY

All personal information collected through the Services is subject to our Privacy Policy:
[LINK TO PRIVACY POLICY]

SECTION 15 - ERRORS, INACCURACIES AND OMISSIONS

We reserve the right to correct errors, inaccuracies, or omissions and to update information or cancel orders if any information is inaccurate at any time without prior notice.

SECTION 16 - DISCLAIMER OF WARRANTIES

The Services and all Products are provided “AS IS” and “AS AVAILABLE” without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, durability, title, and non-infringement.

We do not guarantee uninterrupted, timely, secure, or error-free operation of the Services.

SECTION 17 - LIMITATION OF LIABILITY

To the fullest extent permitted by law, Zanoid and its affiliates, partners, employees, contractors, licensors, and Shopify and its affiliates shall not be liable for any indirect, incidental, punitive, special, or consequential damages, including lost profits, lost revenue, loss of data, or replacement costs.

SECTION 18 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless Zanoid, Shopify, and our affiliates from losses, damages, liabilities or claims arising from your breach of these Terms or violation of any law or third-party rights.

SECTION 19 - TERMINATION

We may terminate your access to the Services at any time without notice. Sections that by nature should survive termination will continue to apply.

SECTION 20 - GOVERNING LAW & DISPUTE RESOLUTION

These Terms are governed by the laws of the State of Oregon, United States, without regard to conflict of laws principles.

Any dispute arising from these Terms or your use of the Services shall be resolved exclusively in the state or federal courts located in Oregon, and you consent to jurisdiction and venue in such courts.

SECTION 21 - CHANGES TO TERMS

We reserve the right to update, change, or replace any part of these Terms at any time by posting updates on our website. Continued use of the Services constitutes acceptance of any changes.

SECTION 22 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at support@zanoid.shop.

Zanoid
Email: support@zanoid.shop
Business Address: Danny XuChengLong, 6215 NE 92nd Dr, C/O BIL931, Portland, Oregon 97253, United States
Phone: 503-894-8090